Experience: 0 – 2 yrs
Job Role: Customer Service Representative
Alfa makes life better for companies of all shapes and sizes – from one man bands to large multinationals. We help you Unlock profits – by streamlining your business processes, ease the management of your business & reduce your operating costs!
1. Major work is back office, data, Internet research related
2. Work directly with clients from all over the world
3. Effectively communicate with clients via telephone and email.
4. Work on excels, power point presentations, word documents.
5. Develop and maintain effective work relationship with clients.
6. Take accurate enquiry details from client.
7. Understand the work requirement of client and communicate effectively.
8. Maintain an effective tracking system of all enquiries.
9. Data research, data mining, data entry and use of CRM is a plus.
10. Provide a weekly schedule of planned activities to team leader.
11. Record, monitor and assess results of referred enquiries.
12. Represent company in a professional manner at all times.
13. Candidate should be able to do inbound and outbound calling.
Qualification: Any Graduate
Experience: 0 to 2 years