We are hiring for a Voice based Inbound Technical Support Process. Contract 6 months/ Permanent
– Help customers in solving technical issues
– Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
– Trouble shoot OS and hardware issues
– Listen attentively to customer needs and concerns; demonstrate empathy.
– Clarify customer requirements; probe for and confirm understanding of requirements or problem.
– Meet customer requirements through first contact resolution.
– Confirm customer understanding of the solution and provide additional customer education as needed.
– Prepare complete and accurate work and update customer file.
– Provide answers and/or advice to customers based on their particular requirements and customer profile.
Location : Bengaluru/Bangalore
Experience: 0 to 4 yrs
Education: (UG – Any Graduate – Any Specialization, Graduation Not Required) AND (PG – Any PG Course – Any Specialization, Post Graduation Not Required)
Desired Candidate Profile:
– Graduate fresher (B.E/B.Tech fresher can also apply)/Undergraduate can apply. Undergraduate should have minimum 6 months of International Call Center Experience.
– Should have good troubleshooting knowledge on Hardware/OS
– Must have Excellent Communication Skills.
– Should be open to work rotational shifts
– Courteous with strong customer service orientation.
– Good listening and responding skills.
Interested Candidates can also directly Walk-in along with updated resume to: Convergys India Service. Divyashree Towers, Bannerghatta Road Bangalore 560029. LM Opp Jayadeva Hospital.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune’s “Top 50″ companies globally o Has been awarded Fortune’s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of “Rocking” talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai & Bangalore