1. What is CMMI and what’s the advantage of implementing it in an organization?
CMMI stands for Capability Maturity Model Integration. It is a process improvement approach that provides companies with the essential elements of an effective process. CMMI can serve as a good guide for process improvement across a project, organization, or division.
CMMI was formed by using multiple previous CMM processes.
The following are the areas which CMMI addresses:
Systems engineering: This covers development of total systems. System engineers concentrate on converting customer needs to product solutions and supports them throughout the product lifecycle.
Software engineering: Software engineers concentrate on the application of systematic, disciplined, and quantifiable approaches to the development, operation, and maintenance of software.
Integrated Product and Process Development (IPPD): Integrated Product and Process Development (IPPD) is a systematic approach that achieves a timely collaboration of relevant stakeholders throughout the life of the product to better satisfy customer needs, expectations, and requirements. This section mostly concentrates on the integration part of the project for different processes. For instance, it’s possible that your project is using services of some other third party component. In such situations the integration is a big task itself, and if approached in a systematic manner, can be handled with ease.
Software acquisition: Many times an organization has to acquire products from other organizations. Acquisition is itself a big step for any organization and if not handled in a proper manner means a disaster is sure to happen.
2. What’s the difference between implementation and institutionalization?
Both of these concepts are important while implementing a process in any organization. Any new process implemented has to go through these two phases.
Implementation: It is just performing a task within a process area. A task is performed according to a process but actions performed to complete the process are not ingrained in the organization. That means the process involved is done according to the individual point of view. When an organization starts to implement any process it first starts at this phase, i.e., implementation, and then when this process looks good it is raised to the organization level so that it can be implemented across organizations.
Institutionalization: Institutionalization is the output of implementing the process again and again. The difference between implementation and institutionalization is in implementation if the person who implemented the process leaves the company the process is not followed, but if the process is institutionalized then even if the person leaves the organization, the process is still followed.
3. Can you explain the different maturity levels in a staged representation?
There are five maturity levels in a staged representation as shown in the following figure.
Maturity Level 1 (Initial): In this level everything is adhoc. Development is completely chaotic with budget and schedules often exceeded. In this scenario we can never predict quality.
Maturity Level 2 (Managed): In the managed level basic project management is in place. But the basic project management and practices are followed only in the project level.
Maturity Level 3 (Defined): To reach this level the organization should have already achieved level 2. In the previous level the good practices and process were only done at the project level. But in this level all these good practices and processes are brought to the organization level. There are set and standard practices defined at the organization level which every project should follow. Maturity Level 3 moves ahead with defining a strong, meaningful, organizational approach to developing products. An important distinction between Maturity Levels 2 and 3 is that at Level 3, processes are described in more detail and more rigorously than at Level 2 and are at an organization level.
Maturity Level 4 (Quantitatively measured): To start with, this level of organization should have already achieved Level 2 and Level 3. In this level, more statistics come into the picture. Organization controls the project by statistical and other quantitative techniques. Product quality, process performance, and service quality are understood in statistical terms and are managed throughout the life of the processes. Maturity Level 4 concentrates on using metrics to make decisions and to truly measure whether progress is happening and the product is becoming better. The main difference between Levels 3 and 4 are that at Level 3, processes are qualitatively predictable. At Level 4, processes are quantitatively predictable. Level 4 addresses causes of process variation and takes corrective action.
Maturity Level 5 (Optimized): The organization has achieved goals of maturity levels 2, 3, and 4. In this level, processes are continually improved based on an understanding of common causes of variation within the processes. This is like the final level; everyone on the team is a productive member, defects are minimized, and products are delivered on time and within the budget boundary.
The following figure shows, in detail, all the maturity levels in a pictorial fashion.
4. What are the different models in CMMI?
There are two models in CMMI. The first is “staged” in which the maturity level organizes the process areas.
The second is “continuous” in which the capability level organizes the process area.
5. How is appraisal done in CMMI?
SCAMPI stands for Standard CMMI Appraisal Method for Process Improvement. SCAMPI is an assessment process used to get CMMI certified for an organization.
There are three classes of CMMI appraisal methods: Class A, Class B, and Class C. Class A is the most aggressive, while Class B is less aggressive, and Class C is the least aggressive.
Let’s discuss these appraisal methods in more detail.
Class A: This is the only method that can provide a rating and get you a CMMI certificate. It requires all three sources of data instruments, interviews, and documents.
Class B: This class requires only two sources of data (interviews and either documents or instruments). But please note you do not get rated with Class B appraisals. Class B is just a warm-up to see if an organization is ready for Class A. With less verification the appraisal takes less time. In this class data sufficiency and draft presentations are optional.
Class C: This class requires only one source of data (interviews, instruments, or documents). Team consensus, validation, observation, data sufficiency, and draft presentation are optional.
6. Which appraisal method class is best?
Normally, organizations use a mix of the classes to achieve process improvement. The following are some of the strategies which an organization uses:
First Strategy: Use Class B to initiate a process improvement plan, after that apply Class C to check readiness for Class B or Class A. The following diagram shows this strategy.
Second Strategy: Class C appraisal is used on a subset of an organization. From this we get an aggregation of weakness across the organization. From this we can prepare a process improvement plan. We can then apply a Class B appraisal to see if we are ready for Class A appraisal. The following diagram shows the strategy.
Third Strategy: Class A is used to initiate an organization level process. The process improvement plan is based on an identified weakness. Class B appraisal should be performed after six months to see the readiness for the second Class A appraisal rating. The following diagram shows this strategy.