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(Freshers) “Agreeya Solutions” Hiring: Trainee Support Excutive On Nov 2014 @ Noida

Company     Agreeya Solutions India Pvt. Ltd.

Website       www.agreeya.com

Eligibility      B.Tech/B.E.

Experience     Freshers

Location         Noida

Job Role        Trainee Support Excutive

JOB SUMMARY:

Company profile :

AgreeYa’s vision is to be recognized in the markets we serve as a leading global provider of technology and business solutions through innovation, commitment, and talent. AgreeYa’s core values “I-CARE” are driven by our respect for our employees and our customers. We endeavor to practice these values in all our interactions.

Job Description:

Responsibilities:
1. Research required information using available resources
2. Follow standard processes and procedures
3. Identify and escalate priority issues per Client specifications
4. Redirect problems to appropriate resource
5. Accurately process and record call transactions using a computer and designated tracking software
6. Offer alternative solutions where appropriate with the objective of retaining customers and clients business
7. Organize ideas and communicate oral messages appropriate to listeners and situations
8. Follow up and make scheduled call backs to customers where necessary
9. Stay current with system information, changes and updates

Candidate Profile:
Skills Required:

1. Candidate Should have ability to speak and write clearly and accurately and Proper phone etiquette
2. Candidate must have demonstrated proficiency in typing and grammar
3. Knowledge of relevant software computer applications and equipment
4. Knowledge of customer service principles and practices
5. Candidate should have effective listening skills
6. Willingness to co-operate with others and work to the greater good
7. Multi-tasking capabilities