Fresher Walkins, Other City Jobs

(Freshers) “Ericsson” Hiring: Support Engineer On June 2014 @ Gurgaon

Company        Ericsson

Website          www.ericsson.com

Eligibility        BE/BTech/Other Degree

Experience     Freshers

Location          Gurgaon

Job Role       Support Engineer

JOB SUMMARY:

Company Profile:

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

Job Description:

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities:

1. Customer Issue handling
2. Handling of proactive support
3. Software Update Management (SUM) handling
4. Knowledge Management Tool (KCS) Coaching
5. Remote Service Gateway (RSG) Coaching

Candidate Profile:

1. Negotiation & Argumentation skills
2. Administrative Skills
3. Planning & Organizing skills
4. Problem solving & strategic thinking
5. Presentation & communication skills
6. Software support
7. Network level competence
8. Delivering Results & Meeting Customer Expectations
9. Analyzing
10. Presenting & Communicating Information
11. Applying Expertise & Technology
12. Planning & organizing
13. Working with People