Company: QuadLabs Technologies
Eligibility: Any Graduate/MCA
Job Role: Application Support Engineer
QuadLabs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry. We began our operation in 2006 with office in India and now have other offices in Brazil and UAE.
1. Provide first line of support to the customer 24*7.
2. Answers customer queries raised regarding the product.
3. Troubleshoot customer application software issues and follow ups till completion.
4. Understand the issue reported by the customer, analyze and report it in the reporting system
5. Resolve support issues with a focus on root cause analysis to reduce recurring issues.
6. Work closely with the rest of the support team members to resolve issues quickly and efficiently.
7. Keep technical skills and product knowledge up to date through self efforts and internal training.
8. Maintain high level of customer satisfaction and product quality.
Qualification: Any Graduate/MCA (Preferred)
1. Application Support /Technical Support
2. Knowledge of IIS
3. Administrative knowledge of windows 2003 and above
4. Knowledge of SQL server– Database Management – Query execution – Administrative Tasks
5. Server Management /Hardware Support/IIS.
6. Applicant with Programming (Development) background is more preferable.